The Operator Ledger One operator. Their books. No theory.

Field interviews from the people actually running things.

One operator opens their books — the product, the team, the revenue, the mistakes. No theory. No hagiography. The mechanics of running a real business.

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On the map

Where the operators are

6 interviews  ·  New England
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Latest entries

The latest entries

Full archive →
№ 006 Pellegrino Hospitality — three restaurants, one of them a lesson Restaurant · Boston № 005 Mike's Pastry — 75 years of cannoli and the lease that almost ended it Bakery · Boston № 004 Larsen's Hardware — 62 years in Portland and why she turned down the buyout Retail · Portland, ME № 003 Rivermark Roasters — the wholesale coffee business nobody talks about CPG · Providence, RI № 002 Halliday & Sons — third generation, first woman, completely different business Trade · Manchester, NH № 001 Why this newsletter exists — and the standing offer to operators Editorial

“Most business writing happens at the level of strategy. The interesting stuff happens at the level of mechanics — what’s on the spreadsheet, who answers the phone, what the operator actually does on a Tuesday.”

From Issue  № 001
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